ALALYA - RETURNS, EXCHANGE & REFUND POLICY: Embrace Your ALALYA with Confidence!

At ALALYA, we want to ensure that your shopping experience is as smooth and satisfying as possible. Therefore, we have developed a comprehensive Returns, Exchange, and Refund Policy to address any concerns you may have. Please carefully read and familiarize yourself with the details below:

Return Policy: Hassle-Free Returns within 14 Business Days

Inside UAE:

For customers within the UAE, we offer a hassle-free return process that allows you to return items within 14 business days from the date of delivery. To initiate a return, follow these simple steps:

1. Initiate the Return: Contact us at contact@alalya.com within 48 hours of receiving your order. Our dedicated customer support team will guide you and provide a Return Authorization.

2. Schedule Pickup: We will take care of the logistics by scheduling a pickup of the item from the original delivery address attached to your order. This ensures a hassle-free return process for you.

3. Package the Item: Please ensure the item is securely packaged in its original condition, with all tags and packaging intact.

4. Inspection and Refund Process: Once we receive the returned item, our team will meticulously inspect it to ensure it meets our return policy criteria. Upon approval, we will process your refund through the original payment method or offer store credit, as per your preference. However, please note that the refund will not include the shipping fees, processing fee, and any costs of tax and duty paid.

Outside UAE:

For customers outside the UAE, please note that international returns will be chargeable and handled by you, the customer. A restocking fee of up to AED 50 per return may apply, except for damaged items with proof. To initiate an international return, follow these steps:

1. Initiate the Return: Contact us at contact@alalya.com within 48 hours of receiving your order. Our dedicated customer support team will guide you through the necessary steps and provide you with a Return Authorization.

2. Package the Item: After receiving the Return Authorization, securely package the item, ensuring it is in its original condition and includes all accessories and documentation.

3. Send it Back: To initiate a return, kindly ship the item to our facility using a trusted and trackable shipping method. We recommend using a reliable courier service that provides tracking to ensure a smooth process.

Please note that the shipping costs for returns will be borne by the customer. We advise you to carefully package the item to prevent any damage during transit.

Exclusive Shipping Partners Rates:

For your convenience, we have special rates with our shipping partners. If you're interested in utilizing these discounted rates for your return, please notify us, and we'll be happy to offer you the best available shipping options.

Exchanges:

Inside UAE:

For customers within the UAE, we offer a straightforward exchange process within 14 business days from the date of delivery. Here's how it works:

1. Initiate the Exchange: Contact us at contact@alalya.com within 48 hours of receiving your order. Our customer support team will guide you and provide a Return Authorization for the exchange.

2. Schedule Pickup: We will handle the pickup logistics, collecting the item from the original delivery address.

3. Package the Item: Please ensure the item is securely packaged in its original condition, including all tags and packaging.

4. Inspection and Exchange Process: Once we receive the returned item, our team will carefully inspect it to ensure it meets our exchange policy criteria. Upon approval, we will process the exchange for a different size within the same model.

Outside UAE:

For customers outside the UAE, please note that international exchanges will also be chargeable and managed by the customer. A restocking fee of up to AED 50 per exchange may apply, except for damaged items with proof. To initiate an international exchange, follow these steps:

1. Initiate the Exchange: Contact us at contact@alalya.com within 48 hours of receiving your order. Our dedicated customer support team will guide you through the necessary steps and provide you with a Return Authorization for the exchange.

2. Package the Item: After receiving the Return Authorization, securely package the item, ensuring it is in its original condition and includes all accessories and documentation.

3. Send it Back: To initiate an exchange, kindly ship the item to our facility using a trusted and trackable shipping method. We recommend using a reliable courier service that provides tracking to ensure a smooth process.

Please note that the shipping costs for exchanges will be borne by the customer. We advise you to carefully package the item to prevent any damage during transit.

Non-Exchangeable Items:

Please note that certain items cannot be exchanged, including socks, underwear, beauty products, earrings, and final sale items.

Our customer support team is always available to assist you with any questions or concerns related to the return or exchange process. Feel free to reach out to us at contact@alalya.com, and we'll be delighted to guide you every step of the way.

Happy shopping, and thank you for choosing ALALYA!