FAQ's
Helpful answers to our most frequently asked questions.
SHIPPING
Do you ship internationally?
Yes... we ship globally.
Click HERE for delivery times, costs and additional information regarding duty and taxes.
How much duty will I have to pay?
For orders placed in international currencies such as KWD, QAR, SAR, BHD, USD, EUR, GBP, and/or other we offer DDP (Delivery Duty Paid), where import taxes and duties will be collected at checkout on behalf of the Customer's national authorities. For DDP shipments DHL will be responsible for customs clearance and the parcel will be delivered directly to the shipping address.
Our courier partner may request to you present certain documents (e.g., National ID, Tax ID, or NOC letters) in order to complete and clear the customs department's requirements.
ALALYA cannot be held responsible for any action and/or costs and/or taxes and/or delays due to customs over which it has no control.
How long will my order take to arrive?
You will receive a shipping confirmation email with delivery details once your order has been delivered to the courier.
The majority of orders arrive within 1-3 working days. Kindly note that delivery to rural addresses can result in longer delivery times.
Our courier delivers from Monday to Friday during business hours.
ALALYA cannot be held responsible for delays in shipments caused by any circumstances beyond the control of ALALYA.
I live in the UAE can I collect from your warehouse?
Unfortaunetly not but we do offer same day delivery if you order before 2pm Monday - Friday.
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with your tracking number. All orders are shipped via DHL.
Secure transactions
Transactions are handled with bank-grade security.
Express Global Shipment
24 hour delivery in Dubai . 1-2 day delivery in GCC. 2-3 day Global Delivery (orders placed Mon-Fri)
Giving Back
Up to 10% of our profit is donated to charity; sponsoring orphans and supporting single mothers.
Get in touch
Have questions? Get in touch with us at any time.